Refund policy
Refund & Returns Policy
All Sales Are Final
All sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect purchases, or items that do not meet your personal preferences.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please inspect your order upon delivery and contact us within 7 days of receiving your package at etdesignz2026@gmail.com.
To help us resolve the issue as quickly as possible, please include:
-
Your order number
-
A description of the issue
-
Clear photos of the item and its packaging
Once we review your claim, we will determine whether you qualify for a replacement, store credit, or refund.
Incorrect Fitment
If an item is advertised as fitting a specific vehicle or application but does not fit despite being installed on the correct compatible vehicle/application according to our listing, please contact us within 7 days of delivery. Proof of the vehicle/application and the fitment issue may be required before a refund or replacement is approved.
Refunds or replacements will not be issued for fitment issues caused by ordering the wrong item, modifications, improper installation, or failure to verify compatibility before purchase.
Non-Refundable Items
Refunds will not be provided for:
-
Change of mind
-
Ordering the wrong item
-
Items that have been installed, used, altered, or damaged after delivery
-
Sale or clearance items
-
Gift cards
-
Custom or personalized products
Refunds
If your claim is approved, your refund will be issued to your original payment method within 10 business days after approval. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at etdesignz2026@gmail.com.
Contact Us
If you have any questions regarding your order or believe you received a damaged, defective, incorrect, or incompatible item, please contact us at:
Email: etdesignz2026@gmail.com